You must be fit to travel and be able to undertake the activity booked. Any person with reduced mobility or with other physical or mental disabilities or conditions who may require special treatment or assistance (including anyone who may require the use of a wheelchair) must advise us in the questionnaires.
Good navigation and walking skills are required on our Wild Camino Journeys. It is your responsibility to ensure that you have the appropriate skills, levels of fitness and equipment for the Wild Camino Journey. If you have any doubts, please get in touch. The responsibility for ensuring your safety rests solely with you. You should follow the Country Code, adhere to any warnings and advisory notices along the route and act prudently and sensibly at all times.
We are not responsible for any losses, damage, death, injuries, or claims whatsoever arising from, connected with, or related to any activities engaged during your holiday. You engage in all such activities at your own risk.
It is understood and agreed that any liability for any death, personal injury, illness, emotional distress, mental suffering or psychological injury to you or loss of or damage to property shall be the sole responsibility of you.
We will not be responsible for any improper performance or injury which is wholly attributable to your fault or anyone in your party and or the unforeseen or unavoidable act or omission of a third party unconnected with the provision of the services to be provided and or the unusual and unforeseeable circumstances beyond our control and or the relevant supplier the consequences of which could not even with all due care have been foreseen or forestalled.
We will always do our best to arrange your accommodation in accordance with our advertising and your booking requirements. However, in some locations the amount and type of accommodation is limited, so occasionally some of the details may have to be altered from those advertised and/or requested. We reserve our right to make such alterations and a variation in the location of overnight stops.
Unless you inform us otherwise at the time of booking we will assume that twin beds are an acceptable alternative to a double.
Occasionally it is not possible to book en suite accommodation for every overnight stop.
Where luggage transport is booked, we will arrange transport for 1 piece of luggage per person up to a maximum of 20 Kg per bag. Overweight bags will incur extra charges which will have to be met by you. Extra bags will incur extra charges. You are responsible for the safe keeping of all your personal valuables. We recommend that you carry your values in your day pack and accept no responsibility for the loss or theft of any items left in your luggage.
Cancellation or Alteration
We reserve the right to cancel any holiday, or arrangement at any time up to four weeks before departure. In the event of cancellation you will receive a full refund, unless we can offer an alternative that you are happy with.
If we have to materially modified the holiday in a way not covered in the accommodation section above, you are entitled to a full refund if the modifications are not acceptable to you.
We will not cancel the holiday within four weeks of the date of departure unless compelled to do so because of circumstances beyond our reasonable control including insufficient guests numbers on any individual journeys, cancellation of accommodation by owners or if Samantha Wilson suffers any physical impediment that prevents her from walking the Camino de Santiago.
In the event of a cancellation, we will be liable for the refund of the cost of the Wild Camino Journey only. If you receive a refund of all monies paid to us due to cancellation or material modification by us, you will not be entitled to any further sum by way of compensation damages or otherwise arising from the cancellation or modification. All refunds may take up to 21 days to process.
Cancellation by Customer
All bookings and payments made are non-refundable, if you cancel your holiday. If you have paid a deposit and cancel before the final payment is due, we will not hold you liable for the amount outstanding.
It is a condition of booking that you must take out personal holiday insurance to cover illness, injury, personal belongings and cancellation including the travel costs of your trip. Please ensure your policy covers walking and its associated risks. It is your responsibility for checking that you have the correct level of insurance and we will not be liable for any costs, howsoever arising, in excess of any travel insurance cover purchased.
While taking every care, we cannot be held responsible for injury or ill health affecting you during your holiday. Except in the case of death and personal injury, any claim shall be limited to a maximum of the amount paid by the claimant for his/her individual holiday. We will only be liable for loss or damage caused by negligence or omissions by us.
Any cost or expense reasonably incurred by us for or on behalf of you in your booking in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation, damages to fixtures and fittings (including the soiling of soft furnishings including mattresses) or any other expense shall be repayable by you to us irrespective of whether the sum is covered by your travel insurance arrangements.
If we or any other person in authority is of the reasonable opinion that you are behaving in such a way as to cause or be likely to cause danger or upset to any other person (including our staff or agents) or damage to property, or could be disruptive or is/are suffering from a contagious disease, we will be entitled to terminate your Holiday. You will not be allowed to proceed with your travel arrangements and/or will be required to leave the accommodation or other service and we will have no further responsibility to you. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. You will be responsible for making full payment for any damage or loss caused by you during your time away. Payment must be made direct at the time to the service supplier concerned, failing which you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full costs and expenses including legal costs) as a result of your actions.
We require personal information including but without limitation to name, address, gender, citizenship and dietary requirements which may disclose your religious beliefs, any health, medical disability and any other special needs to process the booking effectively. We may pass this information on to other relevant individuals such as travel agents, hotels, transport providers, security and/or credit verification companies, credit and debit card companies or any governmental or public authorities, either as required by law or regulation or, if required by other such bodies.
We are entitled to assume that you consent to such transfer of information unless you object in writing to us no later than seven days prior to the start of your holiday.
It is your responsibility to make sure that information which we hold about you is up to date and accurate.
We may transfer or disclose personal information to our professional advisors for the administration of the website and related business or if required to disclose such information by law.
We welcome feedback (both positive and negative) on all aspects of our Wild Camino Journeys so we can continue to improve them. If you are unhappy or dissatisfied with the accommodation or any other service provided tell us as soon as possible, during your holiday, so that action can be taken to remedy the problem. Any complaint made after the holiday should be made in writing within 15 days of return.
If you do not give us the opportunity to resolve the issue locally during your holiday by reporting it to us and having the issue recorded, then we may not be able to deal positively with any complaint on your return.